Aged Care Through A Time Of Disaster

Aged Care Through A Time Of Disaster

With so many large, uncontrollable bushfires around the country at the moment, it’s no wonder that many of us have made extra efforts to check in on loved ones. Whether it be smoke, fire, or heat—even in drought-affected areas—many of us continue to make sure...
Digital For Digital’s Sake

Digital For Digital’s Sake

I was in a customer experience workshop a few weeks back. It was for a large law firm, and they had engaged an agency to help them understand their customer’s experiences. Except it wasn’t about that… instead they came in holding a premise that shook me to the core,...
The Work Is Too Far Away!

The Work Is Too Far Away!

I remember having this awkward discussion with a manager quite a while ago. It was so poignant it still makes my feel sick whenever I think about it… Me: “So, after all is said and done, one of our conclusions is that a lot of the leaders – including yourself – are...
Why Measures And Targets Don’t Work

Why Measures And Targets Don’t Work

So many people often say to me “Alan, we know what we have to do. We have to tighten up some controls in a few areas, and create some strong targets to make sure people are doing what we need them to do!” I find myself asking why they need to tighten these controls,...