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Transforming Healthcare by

Putting Patient Experience First

Creating Unmatched Patient Experiences

At Patient Experience Group, we understand your challenges go beyond mere advisory needs. We empathise with the struggles you face, striving to eliminate hurdles from day one. Our commitment is to address your concerns head-on—ensuring your needs are not just met, but exceeded. By minimising complaints, we help you surpass company targets. Our focus is on providing both organisations and their constituents with a sense of security that fosters unwavering trust and confidence.

Patient Journy Mapping and Intervention

Learn How To Transform Your Organisation From Australia’s Most Trusted Advisor To Senior Healthcare Executives.

  • Trusted Healthcare Advisor
  • Transformative Patient Experience
  • Holistic Approach
  • World-Class Expertise
Patient Experience Presentation Service
Price on Request

Learn Why Improving Patient Experience Is Your Shortcut To Personal And Organisational Success.

  • Cost savings
  • Outsourcing
  • Negative patient experiences
  • Disruption
  • Technology
$12,000/ month

Our Strategy Advisory service will help you achieve the best for your organisation, your staff, and your patients.

  • Reducing costs across your organisation
  • Improving patient experience metrics
  • Enhancing your ability to service patients
  • Identifying gaps in your technology and solutions

Discover how to develop a problem-solving mindset

Saving time, money and stress!

You’re probably a senior healthcare executive responsible for ensuring the patient experience in your organisation is at a level of excellence you can be proud of. You and your team are good people, and you care deeply for your patients.

You’re doing everything you can to ensure your patient experience is at the highest level.

But could there be blind spots that you aren’t aware of that are creating a negative impression and image of your organisation?

In this transformative and dynamic book, you’ll discover:

  • What the real barriers to creating positive changes within healthcare actually are
  • How problems experienced in healthcare organisations relate to those experienced in other sectors
  • How providers can develop a problem-solving mindset, saving time, money and stress
  • Why provider attitudes and beliefs figure prominently in the patient experience
  • The dangers that individual agendas pose for patients and your organisation
How Do We Do This?

Cost savings

why the most efficient route is not always the most effective

Negative patient experiences

what the impact is on your growth and why it matters


what this really means for your patients


why healthcare might not be as safe as you think

Alan Forbes

Australia’s Most Trusted Advisor To Senior Healthcare Executives.

Throughout his career, Alan has devoted himself to improving customer experiences and organisational outcomes across a wide number of industries, ensuring that customers’ needs are met, complaints are minimised, and company targets are reached or exceeded.

In recent years, Alan has shifted his focus to the area of his greatest passion – healthcare. With an acute awareness of exactly where the pitfalls and obstacles to achieving the most successful outcomes lie, his experience has already proved invaluable to many prestigious healthcare providers. This is because he recognises exactly how to move beyond these barriers to create a patient experience that is second to none.

Through providing the organisations he works with and the people they serve, and with a level of security that instils trust and confidence, Alan’s holistic approach is truly transformational.

We’ve worked with some of the biggest brands

Advice 2

12-month Strategy Advisory Service

Are you seeking the best outcomes for your organisation, staff, and patients? Choose our Strategy Advisory Service to achieve the best for them.
With the help of this service, identify opportunities around:
  • Reducing costs across your organisation
  • Improving patient experience metrics
  • Enhancing your ability to service patients
  • Identifying gaps in your technology and solutions
What’s included:
  • Scheduled weekly one-hour strategy meeting with you to unpack your issues and opportunities in detail
  • Unlimited access via phone and email to support your experience improvements and strategy
  • Support for your leadership team on any strategy and patient experience challenges they may have

Want to Learn More About Alan’s Unique Strategies?

Learn Why Improving Patient Experience is Your Shortcut to Personal and Organisational Success.

This is a real book, not a downloadable PDF. Buy now for $19.95 + postage and we’ll mail it to you.

Buy Book
Dr. Jane LeighClinical Director and Private Consultant

Alan’s expertise would be a valuable asset to any healthcare organisation. His input into patient experience and the challenges they face within the healthcare system is extremely insightful. Not only is he extremely thorough in getting to the bottom of real system hazards, but also his plans for change is genuine and positive.

From improved wait-times for patients through to the best measurable indicators for understanding and achieving success, Alan’s improvements have the potential to help win over staff and patients in so many different specialties throughout the industry.

Dr. F. CerantolaMedical Practitioner

If you’ve ever struggled with trying to work out what makes your patients tick, Alan can certainly point you in the right direction. His work and insights will prove invaluable as they bring in some great outside perspective on any patient’s struggle your organisation could be experiencing.

I have great confidence in Alan’s knowledge and experience. His dedication and motivation always provide the best of standards, and this translates into a tailored experience that will bring across-the-board improvements. If you want the best for your patients, staff and organisation, Alan should be part of your team.

The Leadership TeamPort Phillip Specialist School

Alan worked with us to overcome a number of behavioural and outcome-driven negotiations with a number of our staff. Following the workshops and extremely concise findings that were delivered, we were able to achieve all of our desired outcomes and more.

When it comes to our purpose of education and care for children with special needs, Alan was really able to get to the root of many problems getting in our way. Incredible improvements have been made with our staff and our ability to achieve the best we can as a team. Without his excellent work, I fear we might have continued to struggle with doing our absolute best for our staff and for the kids. Thanks, Alan!

Robert BrownService Delivery Manager, GCCX at General Motors

Alan came to this work with the experience and ability to investigate customer problems end-to-end without making anyone feel judged or wrong and getting to the core of what keeps organisations from achieving their best performance.

These skills and his approach help you understand what matters to customers and is key to Alan’s work–getting to the real root cause of any systemic customer experience issues your organisation may be facing.