Transforming Healthcare by

Putting Patient Experience First

01.

We empower healthcare organisations

Structurally transform to meet the needs of the future, being led by patient experiences and outcomes.

02.

We identify pitfalls and obstacles to achieve successful outcomes

As Australia’s most trusted advisor to senior healthcare executives, Alan Forbes can help you improve patient experience in your organisation.

03.

Learn More About Alan’s Unique Strategies

Move beyond the barriers to create a patient experience that is second to none.

Discover how to develop a problem-solving mindset

Saving time, money and stress!

You’re probably a senior healthcare executive responsible for ensuring the patient experience in your organisation is at a level of excellence you can be proud of. You and your team are good people, and you care deeply for your patients.

You’re doing everything you can to ensure your patient experience is at the highest level.

But could there be blind spots that you aren’t aware of that are creating a negative impression and image of your organisation?

In this transformative and dynamic book, you’ll discover:

  • What the real barriers to creating positive changes within healthcare actually are
  • How problems experienced in healthcare organisations relate to those experienced in other sectors
  • How providers can develop a problem-solving mindset, saving time, money and stress
  • Why provider attitudes and beliefs figure prominently in the patient experience
  • The dangers that individual agendas pose for patients and your organisation
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Cost savings

why the most efficient route is not always the most effective

Negative patient experiences

what the impact is on your growth and why it matters

Outsourcing

what this really means for your patients

Disruption

why healthcare might not be as safe as you think

Alan Forbes

Australia’s Most Trusted Advisor To Senior Healthcare Executives.

Throughout his career, Alan has devoted himself to improving customer experiences and organisational outcomes across a wide number of industries, ensuring that customers’ needs are met, complaints are minimised, and company targets are reached or exceeded.

In recent years, Alan has shifted his focus to the area of his greatest passion – healthcare. With an acute awareness of exactly where the pitfalls and obstacles to achieving the most successful outcomes lie, his experience has already proved invaluable to many prestigious healthcare providers. This is because he recognises exactly how to move beyond these barriers to create a patient experience that is second to none.

Through providing the organisations he works with and the people they serve, and with a level of security that instils trust and confidence, Alan’s holistic approach is truly transformational.

Alan Forbes Portrait

Ready to Transform Your Organisation?

Book a Complimentary Patient Experience Strategy Session (Value $1,500)

Alan Forbes is Australia’s Most Trusted Advisor To Senior Healthcare Executives. Throughout his career, Alan has devoted himself to improving customer experiences and organisational outcomes across a wide number of industries, ensuring that customers’ needs are met, complaints are minimised, and company targets are reached or exceeded.

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Want to Learn More About Alan’s Unique Strategies?

Learn Why Improving Patient Experience is Your Shortcut to Personal and Organisational Success.

This is a real book, not a downloadable PDF. We will pay for the full postage and mail it to you.

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Dr. Jane LeighClinical Director and Private Consultant

“Alan’s expertise would be a valuable asset to any healthcare organisation. His input into patient experience and the challenges they face within the healthcare system is extremely insightful. Not only is he extremely thorough in getting to the bottom of real system hazards, but also his plans for change is genuine and positive. From improved wait-times for patients through to the best measurable indicators for understanding and achieving success, Alan’s improvements have the potential to help win over staff and patients in so many different specialties throughout the industry.”

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Dr. F. CerantolaMedical Practitioner

“If you’ve ever struggled with trying to work out what makes your patients tick, Alan can certainly point you in the right direction. His work and insights will prove invaluable as they bring in some great outside perspective on any patient’s struggle your organisation could be experiencing. I have great confidence in Alan’s knowledge and experience. His dedication and motivation always provide the best of standards, and this translates into a tailored experience that will bring across-the-board improvements. If you want the best for your patients, staff and organisation, Alan should be part of your team.”

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The Leadership TeamPort Phillip Specialist School

“Alan worked with us to overcome a number of behavioural and outcome-driven negotiations with a number of our staff. Following the workshops and extremely concise findings that were delivered, we were able to achieve all of our desired outcomes and more. When it comes to our purpose of education and care for children with special needs, Alan was really able to get to the root of many problems getting in our way. Incredible improvements have been made with our staff and our ability to achieve the best we can as a team. Without his excellent work, I fear we might have continued to struggle with doing our absolute best for our staff and for the kids. Thanks, Alan!”

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Robert BrownService Delivery Manager, GCCX at General Motors

“Alan came to this work with the experience and ability to investigate customer problems end-to-end without making anyone feel judged or wrong and getting to the core of what keeps organisations from achieving their best performance. These skills and his approach help you understand what matters to customers and is key to Alan’s work–getting to the real root cause of any systemic customer experience issues your organisation may be facing.”