We empower healthcare organisations
Too many healthcare providers are forced to spend most of their time putting out fires.
When day-to-day operations turn into a constant game of survival, there’s no real opportunity to simply pause, step back and look at the big picture. More often than not, a meaningful look at operations would reveal that many of the roadblocks organisations recognise as having a negative impact on the patient experience yet accept as unavoidable, are not just resolvable but could be prevented from occurring in the first place.
Helping Organisations Understand the Gaps in Patient Care
21
Percent of GPs are informed of emergency department visits for their patients
3
Patients likelihood to engage in digital technology to take control of their healthcare journey
69
Percent of consumers who want providers to share information to improve their care
Knowledge is power – and that’s where we come in
Patient Experience Group’s unique approach brings powerful insight to what is really impacting patient experiences across organisations. Revealing hidden truths about your own organisation, these game changing insights drive real and lasting change. We go beyond the most glaring pain points and help organisations discover the deep-seated roadblocks and structural issues that are really keeping them from delivering a great patient experience.
Powerful insights that create lasting change
Having insight is one thing. Knowing how to use it to transform operations and create meaningful change is another. Our innovative approach bridges gaps between different areas and enables the best outcomes for teams and patients alike. We do this through proven and collaborative design techniques that ensure best practice principles, including equality of access to services irrespective of their unique service delivery requirements. We are committed to building a better future for patients and staff.
Setting your team up for success
As management consultant W. Edwards Deming famously pointed out, most organisational failures are caused by the system – not the people in it. Your staff are operating in your organisational system. By looking at the bigger picture and addressing deep rooted systemic issues right at the source – rather than fixating on isolated incidents – you’re setting up your people for success, allowing them to do great work for your patients. This all adds up to a thriving organisation where individuals feel appreciated and teams are able to do their best work and deliver a great patient experience.
Let us show you what healthcare can be
All healthcare providers want to take great care of their patients and look after their staff. Beyond these core principles, we recognise that each healthcare organisation is unique. We believe that true empowerment comes from recognising each organisation’s unique challenges while also leveraging on their singular strengths. Though we are driven by data, we always retain the human element. We create solutions that are custom-made for your organisation, your patients, and your staff, empowering your team to reach its full potential.
Let us show you what healthcare can be when its driven by real insight and guided by the patient experience. Our methodology enables better communication by uncovering your organisation’s own roadblocks. We then help you build a robust plan to remove those obstacles from the work. This allows your team to do what it does best: take great care of your patients and deliver a patient experience you can all truly be proud of.