As healthcare providers look to cut expenditure and maximise efficiency, outsourcing has become increasingly common. Perhaps you are currently considering outsourcing components of your own healthcare services?
While organisations are typically hesitant to outsource services directly related to clinical care, many look to outsource cleaning and laundry services, food services, and even call centre services. What many fail to recognise is that all these services are in fact patient-facing. This means any provider you choose will interact with your patients on your organisation’s behalf.
By entrusting a third party to engage with your patients, you are giving up control of aspects of the patient experience. You’re also giving up control of your reputation. Before making the decision to outsource any service, you need to ask yourself: Am I confident in their ability to absorb and present our organisational values through their work, with and for our patients?