Skip to main content

Negative Patient Experiences

A study published in the Journal of Patient Safety in 2014 estimated that only 1 in 7 adverse events in hospitals are reported. Another study published in the same journal in 2016 found that only 5% of patient safety incidents were reported by healthcare professionals.
Dementia Aged Care

The real impact of negative patient experiences

Average rating of patients’ likelihood to recommend their healthcare provider


Percent of users recommend hospitals and day surgery centres


Percent of users recommend general practitioners (GPs)


Percent of users recommend specialists
Nursing Staff Patient 01

The reach of negative patient experiences is growing

Aged Care Impact Post Pandemic