As a healthcare provider, you have probably fretted over patient surveys, feedback forms, or even simple interactions that have gone awry. But do you really understand the impacts of this data? Many healthcare provider struggle to use these insights to transform their services so that negative patient experiences are reduced or removed altogether, allowing their services to shine.
Receiving negative feedback is never easy – but it can be a powerful opportunity to understand what makes your patients tick. When patients tell you what they think about your services, every healthcare provider should pay attention. Though it’s easy to lose sight of this in the hectic day-to-day, the purpose of every healthcare organisation is to look after their patients. Negative feedback can be a wakeup call and an opportunity to do better. When negative patient experiences are ignored, they create a vicious cycle that can drastically impact growth.