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We align the vision of healthcare organisations with the patient experience. We look forward to starting the conversation.

Alan Forbes Portrait
Alan Forbes

Australia’s Most Trusted Advisor To Senior Healthcare Executives.

Throughout his career, Alan has devoted himself to improving customer experiences and organisational outcomes across a wide number of industries, ensuring that customers’ needs are met, complaints are minimised, and company targets are reached or exceeded.

In recent years, Alan has shifted his focus to the area of his greatest passion – healthcare. With an acute awareness of exactly where the pitfalls and obstacles to achieving the most successful outcomes lie, his experience has already proved invaluable to many prestigious healthcare providers. This is because he recognises exactly how to move beyond these barriers to create a patient experience that is second to none.

Through providing the organisations he works with and the people they serve, and with a level of security that instils trust and confidence, Alan’s holistic approach is truly transformational.

Advice 2

12-month Strategy Advisory Service

Are you seeking the best outcomes for your organisation, staff, and patients? Choose our Strategy Advisory Service to achieve the best for them.
With the help of this service, identify opportunities around:
  • Reducing costs across your organisation
  • Improving patient experience metrics
  • Enhancing your ability to service patients
  • Identifying gaps in your technology and solutions
What’s included:
  • Scheduled weekly one-hour strategy meeting with you to unpack your issues and opportunities in detail
  • Unlimited access via phone and email to support your experience improvements and strategy
  • Support for your leadership team on any strategy and patient experience challenges they may have

Gain the insight you need to grow and improve your healthcare service delivery with these services. You will be supported and guided to achieve better experience outcomes without drastic changes to your people, processes, or technologies.

Want to Learn More About Alan’s Unique Strategies?

Learn Why Improving Patient Experience is Your Shortcut to Personal and Organisational Success.

This is a real book, not a downloadable PDF. Buy now for $19.95 + postage and we’ll mail it to you.

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Dr. Jane LeighClinical Director and Private Consultant

Alan’s expertise would be a valuable asset to any healthcare organisation. His input into patient experience and the challenges they face within the healthcare system is extremely insightful. Not only is he extremely thorough in getting to the bottom of real system hazards, but also his plans for change is genuine and positive.

From improved wait-times for patients through to the best measurable indicators for understanding and achieving success, Alan’s improvements have the potential to help win over staff and patients in so many different specialties throughout the industry.

Dr. F. CerantolaMedical Practitioner

If you’ve ever struggled with trying to work out what makes your patients tick, Alan can certainly point you in the right direction. His work and insights will prove invaluable as they bring in some great outside perspective on any patient’s struggle your organisation could be experiencing.

I have great confidence in Alan’s knowledge and experience. His dedication and motivation always provide the best of standards, and this translates into a tailored experience that will bring across-the-board improvements. If you want the best for your patients, staff and organisation, Alan should be part of your team.

The Leadership TeamPort Phillip Specialist School

Alan worked with us to overcome a number of behavioural and outcome-driven negotiations with a number of our staff. Following the workshops and extremely concise findings that were delivered, we were able to achieve all of our desired outcomes and more.

When it comes to our purpose of education and care for children with special needs, Alan was really able to get to the root of many problems getting in our way. Incredible improvements have been made with our staff and our ability to achieve the best we can as a team. Without his excellent work, I fear we might have continued to struggle with doing our absolute best for our staff and for the kids. Thanks, Alan!

Robert BrownService Delivery Manager, GCCX at General Motors

Alan came to this work with the experience and ability to investigate customer problems end-to-end without making anyone feel judged or wrong and getting to the core of what keeps organisations from achieving their best performance.

These skills and his approach help you understand what matters to customers and is key to Alan’s work–getting to the real root cause of any systemic customer experience issues your organisation may be facing.