Technology is a pivotal transformational driving force for healthcare. The COVID-19 pandemic worked as an unprecedented catalyst, driving huge investments into telehealth and other digital initiatives. As the push towards digital health services and new technologies continues, it’s crucial for healthcare providers to take stock of the bigger picture.
What do our patients actually want and how is digitalisation helping us achieve that? How do we ensure that digital tools and new technologies are actually helping us achieve desired health outcomes? Broadening the scope beyond digitalisation alone, similar questions should be posed in the face of any proposed change.