Learn more about Alan Forbes’ unique strategies
How well do you really know your organisation?
Managing a complex organisation often means that you’re constantly putting out fires. This makes it very hard to keep your eye on the big picture. However, maintaining that perspective is essential for detecting systemic issues and recognising opportunities to address them. We help organisations move beyond survival mode by introducing an attitude of curiosity that actively seeks multiple, diverse perspectives. We then help you synthesise these perspectives into an integrated view of the bigger picture.
Patient Experience Group offers a 360-degree look into your organisation, observing individuals, team dynamics and organisational culture. We look at a group’s self-reported effectiveness and diagnose the contributing factors. We analyse how, when and where teams will typically get stuck and then provide actionable steps to tackle those roadblocks. We help individuals and teams recognise how they fit into their environments, leveraging their unique strengths to achieve a patient experience that’s second to none.
Helping people reclaim their time
100
Percent of clients recommend us
73
Companies have shifted to our methodology and report results
2
Months or less to enact real change
Empowering healthcare organisations to do what they do… better
David Kantor’s game changing theory of Structural Dynamics describes the underlying frameworks that underpin all human communication. By recognising these structures, Kantor’s theory offers insight to the most prevalent challenges impacting human communication. Discovering these hidden truths and how they impact your own organisation helps us uncover how individuals and teams can operate more effectively together.
Our methods will deepen your understanding of your own organisation and improve the way you do work for your patients. Our tools and frameworks don’t assume that one size fits all, but are built specifically for your organisation. These tools will help you better work as a team and leverage on your unique capabilities. You will all learn how you can do great things for your patients. The goal is to help “work” work better.
We help healthcare organisations deliver what their patients want
The ultimate purpose of every healthcare organisation is to care for people’s health. This might seem like an obvious statement – but it’s all too easy to lose sight of this when struggling to stay on top of daily tasks and demands. To truly succeed in meeting their long-term goals, organisations need to understand their patients’ needs and then look at how their own services and workflows are actually meeting those needs.
Conducting a service and workflow mapping exercise allows us to chart the patient experience from end-to-end and from an outside-in perspective. We help organisations understand what makes their patients tick and then provide powerful insights and actionable steps to help providers meet their patients’ needs.
Our unique tools and strategies help healthcare organisations:
- Identify, understand and address true root causes
- Understand demand from a patient perspective
- Understand what waste and value work is and how it affects the people in the work
- Identify drivers of waste in your system
- Synthesise data to help others understand the root cause of failure
Because every organisation is unique, this is only the beginning. Many unstated things will also be achieved. Let’s discuss the needs of your organisation – get in touch.