Learn more about Alan Forbes’ unique strategies
How well do you really know your organisation?
Does managing a complex organisation feel like you’re constantly putting out fires? This might make it very hard to keep your eye on the big picture. However, maintaining that perspective is essential for detecting systemic issues and recognising opportunities to address them. Move beyond survival mode as we introduce an attitude of curiosity that actively seeks multiple, diverse perspectives. You can then synthesise these perspectives into an integrated view of the bigger picture.
Patient Experience Group offers a 360-degree look into your organisation, observing individuals, team dynamics and organisational culture. We look at a group’s self-reported effectiveness and diagnose the contributing factors. We analyse how, when and where teams will typically get stuck and then provide actionable steps to tackle those roadblocks. By utilising this approach, individuals and teams can more effectively understand their roles within their environments, leveraging their unique strengths to achieve a patient experience that’s second to none.
Helping people reclaim their time
100
Percent of clients recommend us
73
Companies have shifted to our methodology and report results
2
Months or less to enact real change
Empowering healthcare organisations to do what they do… better
David Kantor’s game changing theory of Structural Dynamics describes the underlying frameworks that underpin all human communication. By recognising these structures, Kantor’s theory offers insight to the most prevalent challenges impacting human communication. Discovering these hidden truths and how they impact your own organisation helps us uncover how individuals and teams can operate more effectively together.
Adopting our methods will deepen your understanding of your organisation and improve your service to patients. Our bespoke tools and frameworks are tailored to meet your unique needs, empowering your team to harness their distinct strengths. This collaborative approach enables your team to achieve remarkable outcomes for your patients. Ultimately, our aim is to make ‘work’ more efficient and effective.
Is your healthcare organisation meeting the needs of your patients?
The fundamental mission of every healthcare organisation is to improve patient health—a concept that, while seemingly straightforward, can often be overshadowed by the demands of daily operations. For these organisations to achieve their long-term objectives, it’s crucial to not only understand the needs of their patients but also to critically evaluate how their services and workflows align with fulfilling those needs.
Conducting a service and workflow mapping exercise allows us to chart the patient experience from end-to-end and from an outside-in perspective. You can use this in your organisation to understand what makes your patients tick. It also provides powerful insights and actionable steps to help providers meet their patients’ needs.
Our unique tools and strategies help healthcare organisations:
- Identify, understand and address true root causes
- Understand demand from a patient perspective
- Understand what waste and value work is and how it affects the people in the work
- Identify drivers of waste in your system
- Synthesise data to help others understand the root cause of failure
Because every organisation is unique, this is only the beginning. Many unstated things will also be achieved. Let’s discuss the needs of your organisation – get in touch.