Australia’s Most Trusted Advisor To Senior Healthcare Executives.
Throughout his career, Alan has devoted himself to improving customer experiences and organisational outcomes across a wide number of industries, ensuring that customers’ needs are met, complaints are minimised, and company targets are reached or exceeded.
In recent years, Alan has shifted his focus to the area of his greatest passion – healthcare. With an acute awareness of exactly where the pitfalls and obstacles to achieving the most successful outcomes lie, his experience has already proved invaluable to many prestigious healthcare providers. This is because he recognises exactly how to move beyond these barriers to create a patient experience that is second to none.
Through providing the organisations he works with and the people they serve with a level of security that instils trust and confidence, Alan’s holistic approach is truly transformational.
By breaking through siloed thinking and providing the tools to build towards an all-inclusive approach that puts the patient front-and-centre, Alan has created a new matrix that meets everyone’s needs, linking the aims of administration to those of medical professionals, thereby providing a solid platform on which patients can wholly rely.
This is an opportunity for you to benefit from Alan’s expertise as a world-class organiser. A complimentary session with Alan will get you started with what you’ll need to more effectively serve your patients and your organisation.
Need more info? Check out our most frequently asked questions.
False: Improving experiences does not have to compromise safety. In fact, when done right, safety will be at the forefront of improved experiences for patients.
False: While it is extremely important for patients to be a part of any safety plan, and patient safety is a shared responsibility, we—as carers—have ultimate responsibility and duty of care whilst a patient is in our care.
As an integral component of healthcare quality, patient experience includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers.